Shipping and Returns Policy

Lancemore Group Pty Ltd
ABN: 13 668 143 202
Lancemore Group is an Australian business and all transactions will be billed in Australian Dollars.

Delivery of Gift Vouchers and Gift Packages

By default, all Gift Vouchers and Gift Packages will be sent via email as an electronic, customised and printable PDF attachment. The purchaser may select to have the email sent to themselves or directly to the gift recipient.

In addition, purchasers may select to receive a hard copy version of the certificate via mail for an additional cost of $15. Delivery will be made via Australia Post. Please allow up to 7 working days for your certificate to be received after receiving confirmation of your order. Please allow for Australia Post delivery times from Melbourne, Victoria. We are not responsible for any delay or misdirection of mail. Currently we only delivery within Australia.


Orders placed on after 10am on Fridays and anytime on weekends or public holidays will be despatched the next business day.

If you have not received your certificate within the expected time frame please contact us so we can investigate.

Contact Us

Lancemore Group
Level 3, 140 Bourke Street
Melbourne VIC 3000
Phone +61 3 8616 0534

Returns and Refund Policy

If you receive the incorrect product, please notify us of the error within 7 days of delivery. We will arrange the incorrect goods to be returned to us at no charge to you. The correct goods will be dispatched immediately with no extra postage charges incurred by the buyer. We reserve the right to charge a minimal fee or replacement cost if returned products are damaged or have been used. You are required to pay any charges if you have ordered the incorrect products and ship the products back to the Lancemore Group property which they were delivered from.

If products are damaged when they arrive to you, please notify us within 7 days of delivery by email at,au or by calling +61 3 8616 0534.

Returns based on change of mind are not accepted. We can only process products purchased from and provide advice on products available on our website.

We aim to provide you with quality products to satisfy your needs. If you are dissatisfied with or have any complaints about any of our products and/or services, please email us at

We advise all our customers to review this policy page frequently as this Policy may be amended by us at any without specific notice to you. The latest Policy will be posted on this site and you should review this Policy prior to using this site.